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how do I hard reset my steppa because it won't unlock

And it wants a username(email) and password
asked Oct 13, 2014 in MTN Steppa by nicholasmoyundhlela (120 points)

1 Answer

0 votes

1. With the device turned off, press and hold both the Volume Up + Power button until you see the Android robot

2. From the Recovery menu, select "Wipe Data/Factory reset..." and follow the on-screen instructions to complete the reset


The username and password is usually your Google account (GMail) username/password that you setup. The recovery process for that is different. https://www.google.com/accounts/recovery

answered Oct 13, 2014 by Administrator Master (12,090 points)

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